Support
How can we help?
Answers to common questions — and a real person at the other end of the email if you need more.
Common questions
Account & sign-in
Do I need an account?
No. On the start screen, tap Continue without an account to browse walks. You only need a free account to save favourites, upload walks or subscribe to Swissplore Plus.
How do I create an account?
On the start screen, choose Register and sign up with your email address, Continue with Apple or Continue with Google.
I forgot my password.
On the Sign In tab, tap Forgot password? and follow the link in the email we send you. If you signed up with Apple or Google, use the same button again — there is no separate password.
How do I delete my account?
Open Profile, tap Edit profile, then Delete Account and confirm. This permanently deletes your sign-in, your profile and your saved favourites, and cannot be undone. Walks you uploaded stay available to other walkers but are no longer linked to you.
If you can’t open the app, email us from the address you registered with and we will delete the account for you.
How do I log out?
Open Profile and, under Settings, tap Log out.
Swissplore Plus
What is Swissplore Plus?
An optional monthly subscription that unlocks the live map on walk pages (View Live Map (Swissplore Plus)). It’s purchased and billed through your Apple ID.
How do I cancel my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions, choose Swissplore and tap Cancel Subscription. Deleting the app or your account does not cancel a subscription. For refunds, visit reportaproblem.apple.com — Apple decides refund requests.
I changed phone and my subscription isn’t showing.
Sign in with the same account you used before, open a walk and tap View Live Map (Swissplore Plus), then tap Restore Purchase. Make sure you’re signed in to the same Apple ID that made the purchase.
Walks & the app
How do I share my own walk?
Open Profile and tap Upload route. Add the route, photos and a description. New walks are checked before they appear for others. Please only upload photos you took or have permission to share.
A walk has wrong or outdated information.
Thank you for telling us — email us the name of the walk and what has changed. We check every report.
How do I change the app’s language?
Use the language selector on the start screen, or open Profile and choose Language under Settings.
Privacy
What data do you keep, and how do I ask about it?
Our Privacy Policy explains what the app stores and why. To see, correct or delete your personal information, email us.